Delivery and Return
Our Delivery and Return Policy
Shipping & Returns Policy (United Kingdom)**
**Policy for products shipped to the UK via [www.icazetname.com](http://www.icazetname.com)**
This Shipping & Returns Policy applies **exclusively to orders shipped to the United Kingdom (UK)** by *Günalp Deri ve Ürünleri* through **[www.icazetname.com](http://www.icazetname.com)**.
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## **1. Shipping to the United Kingdom**
* **Shipping Method:**
All orders shipped to the United Kingdom are sent via **PTT Kargo** (International Postal Service).
* **Delivery Time:**
Delivery times vary depending on the destination within the UK and the processing time of local postal services.
Delivery times are calculated in **business days only**.
* **Shipping Costs:**
Shipping fees to the UK are clearly shown during the checkout process.
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## **2. Returns & Cancellations (UK Orders)**
### **A. No Returns or Exchanges for UK Orders**
Due to the handcrafted and delicate nature of our products,
**we do not accept returns or exchanges for any orders shipped to the United Kingdom.**
This applies to both personalized and standard items.
### **B. Exceptions — Only If the Error Is on Our Side**
A return or replacement may be accepted only in the following cases:
* The product arrives **damaged**,
* The product received is **incorrect**.
In these situations, customers must contact us within **7 business days** of receiving the order and provide clear photos of the issue.
### **C. Return Shipping Costs (Exceptional Cases Only)**
If the issue occurred **due to our mistake** (wrong or damaged item),
**we will fully cover all return shipping costs.**
In all other cases:
* **No returns are accepted**,
* **No shipping fees will be refunded.**
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## **3. Contact Information**
For any questions regarding your order or our policies, please contact us: