Delivery and Return

This Delivery and Return Policy explains the delivery and return conditions of the products sold through www.icazetname.com.tr operated by Günalp Leather and Products.

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1. Delivery Process

a. Delivery Methods: We ship your orders via the following delivery methods:

• Domestic Cargo: Your order will be sent within the specified delivery time using the domestic cargo service.

b. Delivery Time: Delivery time is calculated as business days from the date you place your order. Delivery time may vary depending on the delivery method and shipping address.

c. Shipping Fees: Shipping costs are fully covered by us and are not reflected to you.

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2. Return and Refund Process

a. Return Policy: By prioritizing customer satisfaction, you have the right to exchange or return the products you purchased. However, there is no right of return or exchange for personalized products. The following conditions apply to the products you want to return:

• Products must be in their original packaging and unused condition.

• The return request must be made within 15 business days for standard products.

• Once the return request is approved, instructions for returning the items are provided.

b. Return Process: After your return request is approved, you will be asked to send the products with their original packaging for standard products. Once the products are returned, a refund or exchange process will be initiated.

c. Return Shipping Fees: The return process is covered by the company www.icazetname.com.tr, operated by Günalp Deri ve Ürünleri, in case the product is defective or sent incorrectly. In other cases, return shipping costs are the responsibility of the customer.

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3. Communication

If you have any questions or concerns about your order, please feel free to contact us. Our customer service team will be happy to assist you.