Frequently asked questions
What to know about our products, preparation times, international delivery, shipping and returns.
Which countries do you ship to?
Select your delivery country at checkout. Being listed does not by itself guarantee shipping: a valid shipping charge must be available and checkout must allow you to proceed. If your country is missing or no charge can be calculated, contact us before ordering.
- Türkiye
- Germany
- Austria
- Switzerland
- Netherlands
- Belgium
- France
- United Kingdom
- Ireland
- United States
- Canada
- Australia
- Sweden
- Norway
- Denmark
- Finland
- Italy
- Spain
- Portugal
- Poland
- Czechia
- Hungary
- Romania
- Bulgaria
- Greece
- Bosnia & Herzegovina
- North Macedonia
- Albania
- Kosovo
- Russia
- Kazakhstan
- Uzbekistan
- Azerbaijan
- Georgia
- Ukraine
- Saudi Arabia
- United Arab Emirates
- Qatar
- Kuwait
- Bahrain
- Oman
- Jordan
- Egypt
- Morocco
- Algeria
- Tunisia
- Libya
- Iraq
- Lebanon
- Pakistan
- Indonesia
- Malaysia
- Singapore
- Japan
- South Korea
- India
- South Africa
- Nigeria
- Senegal
- Northern Cyprus
When will my order be dispatched?
Orders are prepared and dispatched within 1–3 business days. Preparation for bulk orders may take up to one week. These are preparation and dispatch times, not delivery times.
How long does international delivery take?
Delivery time depends on the destination, carrier and customs procedures. We cannot give one fixed delivery time for every country. Tracking details are sent by email when your order is dispatched.
When is shipping free?
Shipping within Türkiye is free when the product subtotal is ₺2,500 or more. We do not offer free international shipping based on order value. Any shipping charge payable is shown separately before payment. If no charge can be calculated, contact us before ordering.
Are customs and import charges included?
Destination rules may require import taxes or customs clearance charges. The recipient may need to pay charges that were not collected when ordering. Unless expressly stated otherwise, the shipping charge does not include import charges. Rules vary by country and product; the seller's mandatory tax and consumer-law obligations remain unaffected.
How do I request a return?
For standard products delivered within Türkiye, notify us of your withdrawal within 14 days of delivery, then send the goods back within 14 days of that notice. Returns with our designated carrier, Yurtiçi Kargo, are free; you pay for another carrier you choose yourself. Before sending a return from abroad, contact us for instructions and costs. Mandatory consumer rights and rights concerning faulty or incorrectly supplied goods remain unaffected.
Can I cancel a personalised order?
The ordinary right of withdrawal may not apply to products with names or text added, bespoke dimensions or genuinely personalised designs. Being handmade or choosing a standard colour does not by itself make a product exempt. Your legal rights concerning faulty or incorrectly supplied goods are unaffected.
Do the decorations contain genuine gold?
No. The gold appearance comes from a decorative gold-coloured print, not genuine gold plating. See the product description or contact us for details of the materials and finish.
Is a printed ijazah certificate included?
A printed ijazah certificate is not included. Depending on your selection, you are purchasing the cover only or the cover with its box. Check the with-box or without-box option before ordering.
How can I find the product dimensions?
Available dimensions are shown on the product page. If a measurement you need is missing, send us the product name or code before ordering. A model name alone does not specify exact dimensions.